In order to use Retuna products without any problems for a long time, we recommend that you take the following recommendations into consideration:

Cleaning and Use

• Wipe the product surface with a dry and soft cloth .
• Do not use alcohol, bleach or abrasive chemicals .
• When cleaning the lens and optical components, use a microfiber cloth and appropriate lens cleaning solutions .

Storage and Protection

• Store the product in a dry, dust-free place away from direct sunlight .
• Avoid hitting magnetic components against metal surfaces.
• Do not leave in extremely hot or cold environments.

If you experience a problem with your product, you can get the fastest solution by following the steps below:

Step 1: Troubleshooting

Try simple solutions by reviewing the “Troubleshooting” section in your product’s user manual.

Step 2: Contact Support Team

If your problem persists, you can contact us by sending an email to [email protected]  or by filling out the support form on our website.

Include the following information in your email:

• Product model and purchase date
• Description of the problem (You can add photos or videos if possible.)

Step 3: Product Shipment (If Necessary)

After our technical team reviews your issue, they will ask you to send your product to our service center if necessary.

• The shipping costs for products under warranty are covered by our company.
• For out-of-warranty products, only the shipping cost belongs to the customer.

Step 4: Repair and Return

• Products under warranty will be repaired or replaced free of charge.
• Minor repairs on out-of-warranty products will be carried out free of charge. For major repairs or parts replacement, fee information will be sent to you and your approval will be obtained.
• The repaired or replaced product will be sent back to you as soon as possible.