{"id":2047,"date":"2025-03-06T07:32:45","date_gmt":"2025-03-06T07:32:45","guid":{"rendered":"https:\/\/www.retuna.co\/?page_id=2047"},"modified":"2025-03-06T08:01:51","modified_gmt":"2025-03-06T08:01:51","slug":"servisbakim","status":"publish","type":"page","link":"https:\/\/www.retuna.co\/en\/servisbakim\/","title":{"rendered":"Service and Maintenance"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2047\" class=\"elementor elementor-2047\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f63d437 e-flex e-con-boxed e-con e-parent\" data-id=\"f63d437\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cfc8bd elementor-widget elementor-widget-heading\" data-id=\"9cfc8bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SERVICE AND MAINTENANCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e345d27 elementor-widget elementor-widget-text-editor\" data-id=\"e345d27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As Retuna, we offer service and maintenance support to our users to ensure that our products are long-lasting and operate at high performance. You can find how to protect your products and our technical support process below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cc45be e-con-full e-flex e-con e-parent\" data-id=\"4cc45be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e93327d elementor-widget__width-inherit elementor-widget elementor-widget-toggle\" data-id=\"e93327d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2441\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2441\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Product Care Instructions<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2441\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2441\"><p data-start=\"357\" data-end=\"467\">In order to use Retuna products without any problems for a long time, we recommend that you take the following recommendations into consideration:<\/p><h6 data-start=\"469\" data-end=\"499\"><strong data-start=\"473\" data-end=\"497\">Cleaning and Use<\/strong><\/h6><ul data-start=\"500\" data-end=\"730\"><li data-start=\"500\" data-end=\"554\">Wipe the product surface <strong data-start=\"516\" data-end=\"545\">with a dry and soft cloth<\/strong> .<\/li><li data-start=\"555\" data-end=\"623\"><strong data-start=\"557\" data-end=\"608\">Do not use alcohol, bleach or abrasive chemicals<\/strong> .<\/li><li data-start=\"624\" data-end=\"730\">When cleaning the lens and optical components, <strong data-start=\"662\" data-end=\"718\">use a microfiber cloth and appropriate lens cleaning solutions<\/strong> .<\/li><\/ul><h6 data-start=\"732\" data-end=\"759\"><strong data-start=\"736\" data-end=\"757\">Storage and Protection<\/strong><\/h6><ul data-start=\"760\" data-end=\"954\"><li data-start=\"760\" data-end=\"843\">Store the product <strong data-start=\"768\" data-end=\"826\">in a dry, dust-free place away from direct sunlight<\/strong> .<\/li><li data-start=\"844\" data-end=\"904\">Avoid hitting magnetic components against metal surfaces.<\/li><li data-start=\"905\" data-end=\"954\">Do not leave in extremely hot or cold environments.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2442\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2442\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Service and Technical Support Process<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2442\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2442\"><p data-start=\"1005\" data-end=\"1114\">If you experience a problem with your product, you can get the fastest solution by following the steps below:<\/p><h6 data-start=\"1116\" data-end=\"1147\"><strong data-start=\"1120\" data-end=\"1145\">Step 1: Troubleshooting<\/strong><\/h6><p data-start=\"1148\" data-end=\"1249\">Try simple solutions by reviewing the <strong data-start=\"1182\" data-end=\"1201\">\u201cTroubleshooting\u201d<\/strong> section in your product\u2019s user manual.<\/p><h6 data-start=\"1251\" data-end=\"1301\"><strong data-start=\"1255\" data-end=\"1299\">Step 2: Contact Support Team<\/strong><\/h6><p data-start=\"1302\" data-end=\"1486\">If your problem persists, you can contact us by sending an email to\u00a0<a href=\"https:\/\/www.retuna.co\/en\/iletisim\/\" target=\"_blank\" rel=\"noopener\">destek@retuna.co<\/a>\u00a0 or by filling out the support form on our website.<\/p><p data-start=\"1488\" data-end=\"1524\">Include the following information in your email:<\/p><ul data-start=\"1525\" data-end=\"1641\"><li data-start=\"1525\" data-end=\"1565\"><strong data-start=\"1527\" data-end=\"1563\">Product model and purchase date<\/strong><\/li><li data-start=\"1566\" data-end=\"1641\"><strong data-start=\"1568\" data-end=\"1590\">Description of the problem<\/strong> (You can add photos or videos if possible.)<\/li><\/ul><h6 data-start=\"1643\" data-end=\"1687\"><strong data-start=\"1647\" data-end=\"1685\">Step 3: Product Shipment (If Necessary)<\/strong><\/h6><p data-start=\"1688\" data-end=\"1802\">After our technical team reviews your issue, they will ask you to send your product to our service center if necessary.<\/p><ul data-start=\"1804\" data-end=\"1958\"><li data-start=\"1804\" data-end=\"1887\"><strong data-start=\"1806\" data-end=\"1885\">The shipping costs for products under warranty are covered by our company.<\/strong><\/li><li data-start=\"1888\" data-end=\"1958\"><strong data-start=\"1890\" data-end=\"1956\">For out-of-warranty products, only the shipping cost belongs to the customer.<\/strong><\/li><\/ul><h6 data-start=\"1960\" data-end=\"2001\"><strong data-start=\"1964\" data-end=\"1999\">Step 4: Repair and Return<\/strong><\/h6><ul data-start=\"2002\" data-end=\"2340\"><li data-start=\"2002\" data-end=\"2082\">Products under warranty <strong data-start=\"2033\" data-end=\"2080\">will be repaired or replaced free of charge.<\/strong><\/li><li data-start=\"2083\" data-end=\"2255\">Minor repairs on out-of-warranty products <strong data-start=\"2108\" data-end=\"2157\">will be carried out free of charge.<\/strong> For major repairs or parts replacement, fee information will be sent to you and your approval will be obtained.<\/li><li data-start=\"2256\" data-end=\"2340\">The repaired or replaced product will be sent back to you as soon as possible.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2443\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2443\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Service Fees<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2443\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2443\"><p>\u00a0<\/p><table><thead data-start=\"2377\" data-end=\"2423\"><tr data-start=\"2377\" data-end=\"2423\"><th data-start=\"2377\" data-end=\"2406\">Service Type<\/th><th data-start=\"2406\" data-end=\"2423\">Pricing<\/th><\/tr><\/thead><\/table><div><table><tbody><tr data-start=\"2469\" data-end=\"2514\"><td>Repairs under warranty<\/td><td>Free<\/td><\/tr><\/tbody><\/table><\/div><div><table><tbody><tr data-start=\"2515\" data-end=\"2566\"><td>Minor repairs (out of warranty)<\/td><td>Free<\/td><\/tr><\/tbody><\/table><\/div><div><table><tbody><tr data-start=\"2567\" data-end=\"2649\"><td>Parts replacement and major repairs (out of warranty)<\/td><td>Paid with user approval<\/td><\/tr><\/tbody><\/table><\/div><div><table><tbody><tr data-start=\"2650\" data-end=\"2698\"><td>Shipping costs under warranty<\/td><td>Free<\/td><\/tr><\/tbody><\/table><\/div><div><table><tbody><tr data-start=\"2699\" data-end=\"2762\"><td>Shipping out of warranty products<\/td><td>The customer bears the fee<\/td><\/tr><\/tbody><\/table><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SERV\u0130S VE BAKIM Retuna olarak, \u00fcr\u00fcnlerimizin uzun \u00f6m\u00fcrl\u00fc ve y\u00fcksek performansta \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flamak i\u00e7in kullan\u0131c\u0131lar\u0131m\u0131za servis ve bak\u0131m deste\u011fi sunuyoruz. \u00dcr\u00fcnlerinizi nas\u0131l koruyaca\u011f\u0131n\u0131z\u0131 ve teknik destek s\u00fcrecimizi a\u015fa\u011f\u0131da bulabilirsiniz. \u00dcr\u00fcn Bak\u0131m Talimatlar\u0131 Retuna \u00fcr\u00fcnlerini uzun s\u00fcre sorunsuz kullanabilmek i\u00e7in a\u015fa\u011f\u0131daki \u00f6nerileri dikkate alman\u0131z\u0131 tavsiye ederiz: Temizlik ve Kullan\u0131m \u00dcr\u00fcn y\u00fczeyini kuru ve yumu\u015fak bir bezle [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2047","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.retuna.co\/en\/wp-json\/wp\/v2\/pages\/2047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.retuna.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.retuna.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.retuna.co\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.retuna.co\/en\/wp-json\/wp\/v2\/comments?post=2047"}],"version-history":[{"count":13,"href":"https:\/\/www.retuna.co\/en\/wp-json\/wp\/v2\/pages\/2047\/revisions"}],"predecessor-version":[{"id":2076,"href":"https:\/\/www.retuna.co\/en\/wp-json\/wp\/v2\/pages\/2047\/revisions\/2076"}],"wp:attachment":[{"href":"https:\/\/www.retuna.co\/en\/wp-json\/wp\/v2\/media?parent=2047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}