{"id":2064,"date":"2025-03-06T08:02:58","date_gmt":"2025-03-06T08:02:58","guid":{"rendered":"https:\/\/www.retuna.co\/?page_id=2064"},"modified":"2025-03-06T08:21:56","modified_gmt":"2025-03-06T08:21:56","slug":"garantikapsami","status":"publish","type":"page","link":"https:\/\/www.retuna.co\/en\/garantikapsami\/","title":{"rendered":"Scope of Warranty"},"content":{"rendered":"
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SCOPE OF WARRANTY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As Retuna, we take care to maintain high quality and durability standards in all our products. We have made our warranty process transparent and easy to understand so that our users can use our products with confidence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWarranty Period<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Retuna products are under warranty for 1 year from the date of purchase.<\/strong> The warranty period, starts with the invoice date<\/strong> .<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tScope of Warranty<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The warranty covers malfunctions due to manufacturing defects.<\/strong> The following situations are covered by the warranty:<\/p>

\u2714 Hardware and workmanship errors caused by production<\/strong><\/p>

\u2714 Mechanical failures that occur under normal usage conditions<\/strong><\/p>

\u2714 Functionality issues caused by installation errors<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tSituations Not Covered by Warranty<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The following situations are not covered by the warranty<\/strong>:<\/p>

\u274c Damages caused by user error<\/strong> (Fall, impact, liquid contact, etc.)
\u274c Malfunctions resulting from improper use or unauthorized intervention<\/strong>
\u274c Damages due to external factors<\/strong> (Fire, flooding, power surges, etc.)
\u274c Deformations due to wear and tear<\/strong> (Coating peeling, scratches, etc.)
\u274c Problems that occur after unauthorized technical service intervention<\/strong><\/p>

In case of a malfunction outside the warranty, you only need to pay the shipping fee.<\/strong>
Minor repairs will be carried out free of charge, and for major repairs you will be informed in advance.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWarranty Claim and Operation<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To initiate a warranty claim, you can follow these steps:<\/p>

1. Prepare the Required Documents<\/strong><\/span><\/h6>